Effective date: 7 September 2026.
This policy explains how Ember & Linen handles personal information in connection with https://emberandlinenn.com and direct communications with the venue.
This policy applies when you visit https://emberandlinenn.com, send an enquiry through the website, or otherwise contact Ember & Linen directly. It describes how personal information may be handled in relation to our website and venue communications. It does not replace the privacy information of another organisation or website you may choose to visit. Please read this policy alongside any information provided at the point you choose to share details with us.
Personal information is information or an opinion about an identified person, or a person who is reasonably identifiable. In plain language, this can include details that identify you directly or that may identify you when combined with other information. This policy concerns information Ember & Linen handles in relation to the venue, our website, and communications you choose to have with us.
Your choice
You can choose whether to provide personal information to Ember & Linen. If you decide not to provide details relevant to a question or request, we may be unable to respond fully or provide the particular assistance you seek. We aim to request only information that is reasonably relevant to the conversation or purpose at hand.
Respond to enquiries
Information may be used to read, manage, and respond to questions or requests sent to Ember & Linen. Where it is relevant to the original enquiry, we may use the details you provide to clarify information, provide a considered reply, or follow up on a matter you have asked us to address. We do not use an enquiry as a reason to pursue unrelated contact.
Coordinate venue communications
Where relevant, details may be used to communicate about a requested visit, gathering, or other venue-related conversation. This allows Ember & Linen to understand the context of your request and reply in a useful way. Communications are handled in relation to the matter you raise, rather than as an assumption that every visitor wishes to receive ongoing venue communications.
Maintain the website
Limited technical and usage information may help Ember & Linen maintain the security, functionality, and visitor experience of the website. For example, it may assist us in understanding whether pages are working as intended or identifying an issue that affects access. This use is connected with the technical information described earlier and is not presented as a promise of any particular tracking practice.
Legal and safety responsibilities
Information may also be used where reasonably necessary to comply with applicable legal obligations, resolve a concern, or protect the venue, visitors, and others. We will consider the circumstances and the relevance of the information before using it for these purposes. This does not mean that every communication is used in this way; it describes limited situations where responsible handling may be required.
Ember & Linen may use carefully selected service providers to support website operation or communications. Where a provider handles personal information for a relevant support purpose, we expect that information to be handled only as needed to provide that support and with appropriate care. We do not describe every technical arrangement in this policy, and we do not provide personal information to another party merely because it may be convenient to do so.
Disclosure may occur where reasonably necessary to comply with law, respond to a lawful request, protect rights or safety, or support a legitimate business transition. The appropriate response will depend on the circumstances, the nature of the request, and the information involved. We will seek to keep any disclosure proportionate to the relevant purpose and do not promise notice in every situation where notice may not be appropriate or required.
The website may use cookies or similar technologies to support essential website operation and help us understand how the site is used. These technologies can assist with the reliable delivery and maintenance of pages during a visit. For further information about cookies in connection with this website, please read our Cookie Policy. We do not use this policy to describe specific vendors, controls, or technology arrangements that are not stated there.
Links on this website may lead to external websites. Those websites may be governed by their own privacy practices, which can differ from this policy. Before providing personal information to an external website, you should review its privacy information separately. Ember & Linen does not control the privacy practices of external sites simply because a link appears on our website.
Ember & Linen takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The measures that are appropriate can depend on the information and circumstances involved. Even so, no method of transmission over the internet or method of storage is completely secure. We therefore cannot promise absolute security, but seek to handle information with care and attention to practical risk.
Personal information may be retained only for as long as reasonably needed for the purpose for which it was collected, related operational needs, or applicable legal obligations. When information is no longer reasonably needed, it may be deleted, de-identified, or otherwise managed in an appropriate manner. Retention decisions are considered in context; this policy does not set a fixed period for every type of information.
You may ask to access personal information Ember & Linen holds about you, subject to applicable legal requirements and reasonable verification of identity. To help us locate relevant information, please provide enough detail about the communication or context you are asking about. We may need to confirm who is making the request before considering what information can appropriately be provided.
You may ask for personal information to be corrected if you believe it is inaccurate, incomplete, or out of date. Please identify the information you are concerned about and explain the correction you seek. Clear context helps Ember & Linen consider the request carefully and make an appropriate update where the information held should be corrected.
If you have a privacy concern, you may contact Ember & Linen and explain the issue in enough detail for us to understand it. We will consider the concern and respond as appropriate to the circumstances. The dedicated contact details below are intended for privacy questions, access requests, correction requests, and concerns.
Contact Ember & Linen about privacyFor privacy questions, access requests, correction requests, or concerns, please contact Ember & Linen using the details below. Including enough context about your request will help us understand the matter and direct it appropriately. These contact routes are provided for privacy matters relating to the website and venue communications.
Ember & Linen may update this policy from time to time to reflect changes in how the website or venue communications are handled. The effective date at the top of this page identifies the current version. Effective date: 7 September 2026.
Entry note
Ember & Linen welcomes guests aged 18 and over. Please confirm that you meet this requirement before entering the site.
